FAQs


Where did Lake Tahoe get its name?

The modern name of Lake Tahoe is actually a mispronunciation of the Washoe word ‘Da ow,’ or lake.  The Washoe ( Great Basin tribe of Native Americans, living near Lake Tahoe) idea or name for the lake evokes imagery of approaching the edge of the lake. That word is ‘Da ow aga.’

How far are the vacation rentals from Heavenly Village and Ski Resort?

Our vacation rentals are close (2.5 miles) to Heavenly Village, ski lifts, shopping, nightlife and casinos. There are small restaurants in our neighborhood too (walking distance).

Do we need a car in South Lake Tahoe?

South Lake Tahoe has rideshare services Uber and Lyft as well as local public transportation.

How can I get from Reno Tahoe Airport to South Lake Tahoe?

Checkout out our travel page

Are there ski, paddle board, and mountain bike rentals in Tahoe?

Yes, for recommendations checkout our Guidebook! We have partnerships with many of South Lake Tahoe’s premier sports shops and rental companies which give you exclusive discounts on equipment rental and activities.

What is the closest Ski Resort?

The closest ski resort is Heavenly Ski Resort which is only 2.5 miles away from the vacation homes.

Will it be snowing during my stay?

Unfortunately, we cannot predict the weather or even give a “general idea” about weather. But, we recommend trying OpenSnowTahoe

I am afraid to drive in snow, can I get a refund for bad weather?

No, we do not issue refunds for inclement weather, protect your travel investment with traveler’s insurance such as “Insure My Trip”

There are regular scheduled shuttle buses from Reno Airport to South Lake Tahoe.

No, we are in snow-country so please be prepared to drive and be in snow, or inclement weather. We recommend purchasing trip insurance.

Why Are Your Rules So Strict?!

The City of South Lake Tahoe has become very strict with regards to Vacation Rentals in South Lake Tahoe. The fines to both guests and owners are $1000 and owners run the risk of losing their Vacation Rental permit. See more info here

WHAT TIME IS CHECK-IN AND CHECK OUT?

Check-in is after 4PM local time, and check out is no later than 11AM. Early check-in and late check out may be available for your reservation with prior approval of TahoeVHRS. For Early Check-ins and/or Late Check-outs without our prior approval, there is a fee of $400 for both or $200 for either early check-in or late check-outs.

WILL I NEED TO MEET THE PROPERTY MANAGER TO GET A KEY?

All TahoeVHRs Homes have keyless locks or lockboxes with keys. Keyless systems allow entry into the vacation rental through the issue of a “code” rather than a physical key. The code changes for every reservation so it is an incredibly safe alternative. By issuing the code prior to arrival, the check-in process is much easier.

DO YOU PROVIDE DAILY CLEANING SERVICE?

TahoeVHR Vacation Homes provides a departure clean on all stays. A mid-week or mid-stay clean can be provided for an additional fee.

WHAT IS PROVIDED WITH MY ACCOMMODATIONS?

All of our vacation rentals are furnished and have a kitchen or kitchenette with amenities including a microwave, coffee maker, & toaster. Each property is stocked with cooking and serving items including plates, bowls and utensils, as well as a can opener, corkscrew measuring spoons, and more. The coffee maker takes ground coffee.

There are bath towels, hand towels and bed linens. We also provide an initial supply of trash liners, toilet paper, hand soap, and dishwasher soap. Bathrooms are stocked with starter packs of Shampoo, conditioner, and liquid body wash. Laundry facilities are also equipped with starter pack laundry soap.

​MAY I SHIP A PACKAGE TO MY VACATION HOME?

We do not allow shipping directly to the home, we do not have mailbox keys, and there are many different people with access to the home: vendors, housekeeping, Guest Services staff, etc… so we cannot be responsible for packages once delivered.​

DO YOUR HOMES HAVE OUTDOOR MUSIC SYSTEMS?

Most outdoor music systems are disabled due to noise complaints.

DO YOU ALLOW PETS?

Some of our vacation rentals are pet friendly. We allow for up to two pets per property for a fee of $50 – $150/pet (depending on the property).

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