Rental Policies
VHR Rental Policies
Read more about the City of South Lake Tahoe Ordinance here
TAHOE VHRS RENTAL TERMS & CONDITIONS
Responsible Party
We cater to families, and regretfully, no person less than 25 years of age will be permitted to register. Bookings for fraternities, sororities, vacationing student groups, or parties are not allowed under any circumstances. Reservations made under false pretenses will be subject to forfeiture of all deposits and rent and your occupancy will be terminated. All fees, charges, and applicable taxes associated with the property rental are the responsibility of the renting party.
Booking Confirmation & Rental Payment
Reservations booked 30 days or more in advance of the rental start date are confirmed when one half of the total rental fee is received; the remaining balance is due 30 days before occupancy. Reservations made within 30 days of the arrival date are confirmed on receipt of the entire rental fee and damage deposit with any additional charges related to your rental. We accept payment by Visa, MasterCard, cashier’s check.
Cancellations and Refunds
Cancellation of this reservation may result in a cancellation fee. If cancellation occurs PRIOR to 60 days before arrival, the cancellation fee will be $500. If cancellation occurs WITHIN 60 days of arrival date, all rental payments will be forfeited, unless the space is re-rented. If your unit is re-booked for the same period, a full refund (less $500 cancellation fee) will be made. If a portion of your time is re-booked, a prorated portion of the rental payments will be refunded (less $500 cancellation fee). No fees will be refunded. If you are cancelling for a Major Holiday you must do a cancellation WITHIN 90 days of arrival date or all rental payments will be forfeited, unless the space is re-rented.
PAYMENT AND APPROVAL INFORMATION
Approval Requirement: You must be 25 years of age or older and an Occupant during the entire Term Booking Online: By booking your reservation online, Occupant acknowledges that Occupant has read, understands, accepts and has received a copy of this Agreement in its entirety Payments: Occupant may make payments through the listing site or directly through Lessor. Occupant expressly authorizes Lessor to charge Occupant for fees and services set forth herein that have not been paid to the listing site. All payment(s) shall be non-refundable unless otherwise expressly provided herein.
Pricing
Reservations are confirmed at the rates in effect on the date the booking is made. We reserve the right to correct oversights, omissions, and clerical errors. In the event an adjustment of this nature increases the cost of your booking, you will be given the option to accept the revised reservation or terminate it with no penalty.
Property Use & Responsibility
You become responsible for the security of the rented home-condominium and all of its contents upon check-in, and remain responsible until you vacate and complete the check-out at the conclusion of your stay. The rental property is inspected and its contents inventoried prior to each guest arrival. You are financially responsible for any and all losses or damage due to your occupancy and while in your possession
“Owner/Manager reserves the right to cancel this reservation should the property be removed from the vacation rental market. If this is the case, a full refund will be issued, and every effort will be made to locate a suitable replacement property.”
Your rental home or condo is to be used as a personal vacation rental residence only. You shall not assign or sublet said premises or any part thereof. You agree to abide by all municipal and local rules and regulations and all homeowner association covenants or conditions pertaining to this rental unit. Failure to comply with these rules and regulations shall be cause for our termination of this agreement.
Refundable Deposit
Price per home varies. Our prices are $750, $1000 $1500.00 will be required depending on what home your rent. The full amount is due at the time of booking your vacation rental and your signatures and return of rental agreement. The damage deposit required is payable by Visa Mastercard ONLY.When you have paid the full damage deposit, it will be refunded within fourteen (14) days following your stay if no damage is sustained and all other financial obligations have been met. However, you will be responsible for any damage and repairs presented subsequent to the return of your deposit.
Intentional property damage
Pet damage in non-pet friendly vacation homes.
Please see the Description of Coverage for full Terms and Conditions
Occupancy Limitations – Each rental property has specific occupancy limits and rules of conduct which must be strictly enforced. The number of adults, minors, and pets that will occupy your rental home must be stated at the time of booking. Property lines, privacy, and the quiet enjoyment of neighbors must be respected at all times, with “quiet hours” observed between 10 PM and 7AM each night. Increased occupancy, vehicle traffic, excessive noise, or illegal activity, will result in a $500 penalty fee, eviction, and the forfeiture of all prepaid rentals.
Pets
A limited number of properties allow pet stays, subject to specific approval, supplemental daily rent and use restrictions. The presence of undeclared or unauthorized pets in any home will result in a $500 penalty, as well as possible eviction and forfeiture of pre-paid rents. We do not guarantee that any home is free of pet dander or other pet conditions even when pets are not accepted as the property owner may have pets in the home when they are in residence. Read Pet Policy.
Housekeeping
Each home is thoroughly cleaned between guests. The cleaning fee is not included in the rental fee. It is charged separately. If you wish more frequent cleaning during your stay, additional housekeeping may be scheduled at an additional charge.
Excessively littered and/or dirty conditions at check-out will result in extended housekeeping hours, and will be charged to your security deposit, or, if none tendered, to the credit card used to pay for your occupancy. Should it be necessary to clean carpets, remove stains, repaint, repair finishes, or replace furnishings, textiles, or house wares, you will be charged for labor, materials, and merchandise, plus a 20% service and handling fee.
You are responsible for the proper use and operation of all appliances and fixtures within your rental home and to keep it in the same clean condition. You are responsible for, and will be charged for, any repair or replacement expenses that results from failure to comply with these stipulations. You are responsible for, and will be charged for, any elimination of drain blockages caused by improper use of plumbing fixtures.
No Smoking
Smoking on the premises of any vacation rental home is prohibited. If tobacco odor is noted on check out, a $500 penalty charge will apply in addition to additional cleaning and fumigation costs.
Structural and Environmental Precautions
Renters are advised that many homes have, or are in proximity to, structural or environmental circumstances that could pose physical hazards. These may include, but are not limited to, rocky terrain, deep water docks, hot tubs, steep slopes, cliffs, interior and exterior stairways, terraces and decks, slippery conditions, fireplaces, sharp objects, noxious plants, and insects. We request that you ask our reservation department about specific hazards prior to booking. Do not book a home if you believe there may be a condition that poses an unusual risk to any member of your party. You hereby release the owner and the rental agency from all personal safety risks and liability associated with the property you rent.
Amenities
All homes are furnished with towels, bed linens, and a small supply of paper products and soap. Please review the additional amenities provided in the home you reserve and contact us for additional details or assistance to make your stay more comfortable
Telephone Calls
When telephone service is provided, local telephone calls are free. Be aware that cell phone coverage may not be available at all homes.
Check-in
You may check at any time after 3 PM on the date of your arrival . Key access, driving directions, emergency contacts, and check-out information is provided either prior to your arrival via e-mail or upon arrival depending on the location of the home you have reserved.
Following check-in, it is essential that you notify us promptly if anything seems amiss at the home. Also, it is important that you review the information binder provided in each home, as it contains important property details, operating instructions, emergency procedures, and an inventory of contents. DO NOT operate hot tubs, televisions, or electronic devices until you have reviewed the associated instructions. Improper operation may impair performance or reception and result in a chargeable service call.
Check-out
On your check-out day, the premises must be vacated by 10 AM Because of our turn around time we can not grant a late check out. In the winter, please turn down heat to 55 degrees. DO NOT TURN the HEAT OFF!
DEPARTURE REQUIREMENTS:
1. Load the dishwasher with all soiled dishes and run the wash cycle.
2. Make sure all garbage is removed and the trash compactor is emptied. Garbage is to be deposited in the container provide for the home. Please follow in home instructions. Each of our homes are different.
3. Place all deck chair cushions in their respective places inside the house.
4. Check all windows and doors and make sure they are locked and secured properly including back deck sliding doors.
5. In summer months, place the thermostat on 70 degrees and 50 degrees in the winter months. If excess usage you will be charged an additional fee.
6. Return all towels, you will be charged $15 for each missing towel.
7. Use provided grill scraper/brush to remove remaining food after grilling. If provided, return grill cover to secure.
8. Remember to sign the guest book and return the keys to the lock box, you will need to punch the code in and then put keys in location.
9. PLEASE DO NOT MOVE ANY FURNITURE OR MATTRESSES.
Hold Over
If you cause an unauthorized hold over of your rental unit, you will be charged one and one-half times the daily prorated rent, plus any additional damages incurred including, but not limited to, the cost of alternative housing for an incoming guest displaced by such hold over.
Personal Property
All personal property you bring to the premises shall be your responsibility and we are not liable for any damage to or loss of such property. We are not responsible for any personal items left in the unit upon vacating and such items can only be returned by shipment at your expense.
No Right of Storage
No boats, jet skis or other recreational vehicles may be stored on the property at any time unless it is arranged ahead of time. Use of garages is normally not included in individual homes. In condominium units, if garage use is provided, it is limited to parking personal vehicles only and you may be required to share access to the garage. Not all units will provide off street parking. We are not liable for damage to or loss of any vehicles whether stored in parking garages, on the street or in driveways of any units. Most garages, if provided, have a height limit of six feet.
Keys
Keys will be in a lock box attached near your door. The combination will be provided as soon as your account is paid in full.
Key Return
If all provided keys are not returned at check-out there will be a $50.oo charge per key for any keys NOT returned. If concerns for property security make it necessary for us to immediately re-key the home. You will be charged $150.00 to re-key the home. You agree to not duplicate keys provided, or to change locks at any time.
Right of Access
You will allow the unit Owner, TahoeVHRs or our vendor access to the unit for inspections and/or repairs with a two hour notice. In the event of an emergency we or the unit owner has the right to enter the unit without notice for the purpose of emergency repairs.
Hold Harmless
TahoeVHRs assumes no liability for loss, damage, or injury to guests or their personal property. You hereby fully release and discharge TahoeVHRs from all claims, damages, or causes of action by reason of any injury or other cause, and hold TahoeVHRs free and harmless of any claim or suit arising from you or any other guest in connection with the occupancy of the premises. In any action concerning duties or liabilities of the parties, you agree to venue in the County where your occupancy occurs and the prevailing party will be entitled to recover reasonable attorney fees and costs.
We accept no liability for stoppages of transportation, utility services, inclement weather conditions, or natural disasters that may occur before, after, or during a vacation home rental period, nor can we be responsible for any other conditions beyond our control. These conditions include, but are not limited to, appliance or mechanical failure, cable/satellite TV, loss of Internet access if provided, or any other such event.
If any provision of this agreement is held invalid, such invalidity shall not affect the enforceability of any other provision of this agreement. You remain responsible for any damage, repair, or replacement expenses exceeding the amount of Security Deposit you may otherwise provide.
Pet Policy
Although many of the homes we represent are designated “PET FRIENDLY,” acceptance of individual pets is ultimately subject to the homeowner’s approval. Please be aware that some insurance policies prohibit renting homes to guests traveling with specific breeds of dogs. Pet Fee is $75 per day, per dog.
The following information is required for EACH pet prior to acceptance.
Age of Pet
Breed & Weight
Name of Pet
When pets are accepted, the following terms, conditions,
Pet Restrictions will apply:
All pet droppings must be removed from the premises and disposed of prior to departure or pick up fee will apply
Guests are responsible for the actions of their pets. Pets are not permitted to wander from the rental property, or in any way disturb neighboring properties or their residents. Should the welfare of the rental property or quiet enjoyment of any neighbor be compromised, you will be required to remove the pet from the premises. Should this occur, you remain responsible for fulfilling all other rental conditions and the financial commitment for the entire rental period.
Tahoe does have wildlife and you should walk your pets with a leash at all time for you and your pets safety.
Hot Tub:
Please read over contract for homes with Hot Tubs for Safety Rules and Regulations.